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Reviews about Kay Jewelers

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  September 25, 2019, by Jessica Lang
  I would give my experience with Kay Jewelers in Kenwood a half star if it allowed me. My fiance bought my promise ring here when we first started dating about 4 years ago. I have had nothing but problems with this ring. It constantly has diamonds falling out of it. So it spends more time at their "shop" than on my finger. I have asked about getting my money back but they said they can only give me a gift card to Kay and that i would have to purchase something twice the amount of my gift card and it would have to be done that day. Most recently when i took my ring in due to missing diamond, i got it back and the whole band was bent. The lady proceeded to put it on a ring sizer stick and bang it with a mallet to try to straighten it out. After that, she then said we had to send it back out to get a whole new ring and sized to my finger. That was back in April, it is now June and i still have not heard anything. I absolutely despise this place.