Eastgate Pools & Spas in Cincinnati, OH Open now

Reviews about Eastgate Pools & Spas

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  December 24, 2019, by Ashley Hurley
  We bought a big green egg from them, they said it would only take 15 minutes to put together which was a lie. They're impossible to put together!!! We finally got them out to the house to put the egg together and they said the band needed replaced. Well another 2 weeks passed and they finally got the band on it but didn't assemble the rest of the egg! I just called and spoke with Chris and he said it would be a $75 charge just to put the side tables on!!!!!!!??? I mean really??? We spent almost $2,000 on this egg and then we spent $7,000 on a hot tub and you all are going to charge us $75 to put the side tables on!!! Last time we will ever buy ANYTHING from you all again. And the only reason I gave it one star is because I had to in order to write something!
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  May 06, 2019, by Chad P
  My wife bought a large Green Egg from there for Fathers day last year. She did not pay to have them assemble it ($100). I put it together myself and it was never totally right and unable to hold low temperatures (100% my fault). My issue is that when I asked them to have someone come out to make it right for me they wanted to charge me a flat rate of $150 which is 50% more than having them install the whole thing. I asked to guy if they could at least charge me $100 like I would have paid to have them install the whole thing and they would not reduce it $1. This problem might take about 10 min for an experienced technician with the right tools to fix and they want to gouge me on the repair after paying well over $1000 for a grill. My first call tomorrow will be to Don Marcum Pool Care because I had a friend who bought an egg there with similar issues and they came out the next day and fixed it FREE. I also have a call into McCabe and was told they charge $65 per hour. So the moral of the story is that Egg places who don’t sell you your Egg will charge you WAY less for service than Eastgate does after you buy it from them.This is the first negative review that I have written on google and I always try to shop at local stores instead of the big box stores but I was really disappointed with how little they cared about customer satisfaction. If you are thinking about buying an egg there do yourself a favor and either but it online and save money or from another local dealer and get good service from a place who cares.