EarthWise Pet / Harper's Point in Cincinnati, OH Open now

Reviews about EarthWise Pet / Harper's Point

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  August 29, 2019, by holly
  Horrible experience- TWICE. The owners seem friendly and helpful, but their staff quoted a price that they didn't honor and called me a liar, and to top it off they charged me extra for things without speaking with me first to find out if it was okay or if I'd rather just pick my dog back up. Horrible experience, horrible customer service, zero respect.
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  March 04, 2019, by Sara Slonaker
  While we love the dog wash and most of the people who work here I will not longer shop at this location. I have put thought and consideration into my last experience in this store and have taken my business elsewhere at this time. While Lisa may be a great groomer she is not a dog trainer and gave me advice to put a basket muzzle on my leash aggressive dog. This was suggested loudly in front of other customers and felt very rude. We have since discussed our leash aggression issue regarding our 10 month old puppy with our Vet and a certified trainer. Both have said that a basket muzzle or medication is not at all necessary and to keep taking our dog out to better socialize her as leash aggressive puppies just need practice, especially rescue animals. The owner of the Earthwise location Westchester has invited us to practice in his store any time we like and has also been fantastic at suggesting toys that our dog loves and does not quickly destroy as she is half lab and is an avid chewer. We have also started group training which Lisa advised against while pushing her own trainer and our puppy is doing great. Sorry Dan we will miss you, but Lisa and the unprofessional responses to your past negative reviews have caused us to choose to shop elsewhere.